Our aim is to have constantly improving customer satisfaction. The system is extraordinarily simple. Ring or email us with the problem or idea.
And sometimes the customer doesn't even have to do that; as we consistently identify problems and ideas on the regular 90-day customer service visits after construction.
We're so focussed on our performance that we publish the results this website. Here are the current results from the seven major projects since March 2001:
||THE BENEFITS OF OLD-FASHIONED CUSTOMER SERVICE
- 50% of issues responded to on the same day
- 75% of issues responded to by the next day
- 25% of issues solved within three days
- 50% of issues solved within two weeks
And once the issue is resolved, the information and knowledge gained about how your building is working for you becomes the feedstock for improved quality of buildings in the next project.